Terms & Conditions
Thank you for choosing Littlest Me Castings to create your precious keepsake. I understand how special these memories are, and every piece is handcrafted with love and care. These Terms & Conditions are here to ensure a smooth and enjoyable experience for everyone.
1. Bookings & Deposits
A booking is confirmed once a non-refundable $50 deposit has been received.
Your deposit will be deducted from the total cost of your order.
The remaining balance will be invoiced on the day of your appointment.
Payment is due within 3 months of the invoice date.
You're welcome to pay your invoice as a lump sum or make smaller payments over time using the same invoice number.
Prices quoted at the time of booking will be honoured, even if prices increase before your appointment.
2. Cancellations & Rescheduling
I completely understand that life with babies and young children can be unpredictable!
Please provide at least 24 hours' notice if you need to reschedule your appointment.
Deposits are non-refundable but can be transferred to a new appointment when sufficient notice is given.
Appointments cancelled with less than 24 hours' notice will require a new $50 deposit to secure another booking.
If your baby or anyone attending is unwell, please let me know as soon as possible. I'm always happy to reschedule to ensure everyone's health and safety.
No-shows without communication will forfeit the deposit and require a new deposit to rebook.
For urgent appointment changes, the quickest way to reach me is via text on 021 026 0445.
3. Late Arrivals
I know getting out the door with little ones isn't always easy!
If you arrive late, your appointment may need to be shortened to avoid delays for other families.
Arrivals more than 15 minutes late may need to be rescheduled and may require a new booking deposit.
4. Newborn & Baby Safety
Your baby's comfort and safety are always my highest priority.
All casting materials are non-toxic, skin-safe and suitable for babies.
A parent or caregiver must remain with their child throughout the appointment.
While every care is taken to keep your baby comfortable, some babies simply don't enjoy having moulds taken—and that's completely okay!
If your baby becomes distressed or unwell during the appointment, I may recommend stopping and rescheduling.
5. Casting Results
Every keepsake is individually handcrafted, making each piece beautifully unique.
Minor imperfections such as tiny air bubbles, texture variations or slight colour differences are a normal part of the casting process and are not considered faults.
The quality of the final cast can be affected by movement, skin condition, age and cooperation during moulding.
If I believe a mould is not suitable for producing a high-quality keepsake, I may recommend a re-cast.
Up to three mould attempts per hand or foot are included.
If additional moulds are required due to excessive movement or other factors outside my control, an additional fee of $35 per mould may apply.
Babies over approximately 10 weeks of age are often much more active, making successful moulding a little more challenging. While I'll always do my absolute best, additional moulds may occasionally be required.
If you're matching casts previously completed by another life caster, please understand that every artist has their own techniques, finishes and products. I'll do my very best to create a complementary piece, but an identical match cannot be guaranteed.
6. Timeframes
Each keepsake is carefully handcrafted and takes time to create.
Standard completion time is approximately 3–4 months.
Timeframes are estimates only and may vary depending on workload, drying conditions, complexity and the size of your order.
A Priority Service is available for $150, with an estimated completion time of 4–6 weeks.
Choosing the Priority Service means I work additional evenings and weekends to complete your keepsake sooner, which is why an additional fee applies.
You'll be contacted as soon as your keepsake is ready for collection or delivery.
7. Payments
Payment can be made via bank transfer or cash.
Full payment must be received before your keepsake can be collected or posted.
All keepsakes remain the property of Littlest Me Castings until paid in full.
8. Collection, Storage & Delivery
You'll be notified as soon as your keepsake is ready.
Please collect your order within 2 weeks, unless we've arranged otherwise.
Orders not collected within 4 weeks may incur a storage fee of 10% of the order value per month.
Courier delivery is available at an additional cost.
Once your parcel has been handed to the courier, responsibility for loss or damage transfers to the courier company. However, I'll happily assist with lodging claims where possible.
Please ensure your contact details remain up to date so I can contact you when your keepsake is ready.
Orders left uncollected for 12 months without communication will become the property of Littlest Me Castings, and any payments made will be forfeited.
9. Aftercare
To keep your keepsake looking beautiful for years to come:
Keep your keepsake away from direct sunlight, moisture and extreme temperature changes.
Always hang framed pieces using a suitable picture hook.
Do not use adhesive hooks (such as 3M Command Strips), as these may fail and cause damage.
Dust regularly with a soft cloth.
Clean the outside of the glass only using a quality glass cleaner.
Never immerse casts in water.
10. Refunds & Workmanship
Because every keepsake is custom-made specifically for your family:
Refunds are not available once the moulding process has begun.
If you're unhappy with the workmanship of your completed keepsake, please contact me within 30 days of collection so we can discuss the best solution.
Requests for changes due to a change of mind or personal preference may incur additional charges.
Minor handmade variations are part of the unique nature of every piece and are not considered faults.
Workmanship Guarantee
I take enormous pride in every keepsake I create.
If a manufacturing fault becomes apparent within 12 months of collection (excluding accidental damage, misuse or normal wear and tear), please contact me and I'll happily assess the piece and repair it where possible at no additional cost.
11. Repairs & Breakages
Accidents happen!
If your keepsake is accidentally damaged, please contact me as soon as possible.
Manufacturing faults will be repaired free of charge.
Damage caused after collection (including drops, knocks or accidents) can usually be repaired for an additional fee.
Repair costs will always be discussed and agreed upon before any work begins.
12. Loss or Damage While in My Care
Although every care is taken with your keepsake throughout the creation process, in the unlikely event that your mould or completed cast is lost or damaged while in my care, I'll either:
provide a complimentary re-cast (where possible), or
provide a full refund.
13. Photography & Marketing
I love sharing the beautiful keepsakes I create!
From time to time I may photograph the moulding process or finished pieces for use on my website or social media.
If you would prefer your images not be used, simply let me know in writing before your appointment.
You're more than welcome to take your own photos and videos during your appointment too.
14. Health & Safety
I use medical-grade Hygedent alginate, made from natural seaweed, which is safe for skin contact.
A moisturiser is applied before casting to help protect delicate skin. If you'd prefer not to use my moisturiser, please let me know or feel free to bring your own.
Although allergic reactions are extremely rare, Littlest Me Castings cannot accept responsibility for any unexpected skin sensitivities.
Appointments are held in my family home. While every effort is made to provide a safe environment, normal household hazards such as steps, power outlets and uneven surfaces exist.
Children remain the responsibility of their parent or caregiver at all times.
15. Unforeseen Circumstances
Occasionally circumstances beyond anyone's control may affect appointments or completion times.
This may include illness, family emergencies, severe weather, power outages or other unforeseen events.
If this happens, I'll contact you as soon as possible to arrange a new appointment or provide an updated completion timeframe.
16. Agreement
By paying your booking deposit, you acknowledge that you have read, understood and agree to these Terms & Conditions.
These terms are designed to ensure a smooth experience for every family while protecting the time, care and craftsmanship that goes into creating your one-of-a-kind keepsake.
Thank you for trusting Littlest Me Castings with these precious memories. It truly is an honour to create something your family can treasure for a lifetime.
